Terms of Service

1. Agreement to Terms

By accessing or using the Uncle J's Dirty Apron BBQ website at unclebbq.com ("the Site"), you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use the Site.

2. Online Ordering

When you place an order through our Site, you agree to the following:

• All orders are subject to availability and confirmation
• Prices are as displayed at the time of order and may change without notice
• You must provide accurate name, contact, and payment information
• Orders are final once submitted — please contact us immediately if you need to make a change
• Estimated pickup and delivery times are not guaranteed

3. Payment

Payments are processed securely through Stripe. By providing your payment information, you authorize us to charge the total amount shown at checkout, including applicable taxes and fees. We do not store your card number — it is handled entirely by Stripe's PCI-compliant systems.

4. Refunds and Cancellations

Because we prepare food fresh, refunds are handled on a case-by-case basis:

• Contact us within 24 hours of your order if there is an issue
• Refunds for incorrect or missing items will be issued as store credit or to the original payment method at our discretion
• We do not offer refunds for change of mind after an order has been prepared
• Delivery refund disputes involving DoorDash must be submitted through DoorDash's support

To request a refund or report an issue, call us at (708) 613-7298 or use our contact form.

5. Delivery

Delivery orders are fulfilled by DoorDash Drive on our behalf. By selecting delivery at checkout, you agree to share your delivery address and order details with DoorDash. We are not responsible for delays or issues that occur after an order has been handed off to the delivery driver.

6. Rewards Program

Our rewards program lets you earn points on qualifying purchases. By participating, you agree that:

• Points have no cash value and cannot be transferred
• We reserve the right to modify or discontinue the rewards program at any time
• Points may expire after 12 months of account inactivity
• Abuse of the rewards program (e.g., fraudulent orders) may result in account suspension

7. User Accounts

You are responsible for maintaining the confidentiality of your account credentials. You agree to notify us immediately of any unauthorized use of your account. We reserve the right to suspend or terminate accounts that violate these terms or engage in fraudulent activity.

8. Allergens and Dietary Information

Our menu descriptions and allergen information are provided as a guide only. Our kitchen handles common allergens including gluten, dairy, nuts, soy, and shellfish. We cannot guarantee that any menu item is completely free of allergens. If you have a severe food allergy, please contact us directly before ordering.

9. Intellectual Property

All content on this Site — including text, images, logos, and the Uncle J's Dirty Apron BBQ name — is our property or used with permission. You may not reproduce, distribute, or use any content from this Site without our written consent.

10. Limitation of Liability

To the fullest extent permitted by law, Uncle J's Dirty Apron BBQ shall not be liable for any indirect, incidental, or consequential damages arising from your use of the Site or our services. Our total liability for any claim shall not exceed the amount you paid for the order in question.

11. Governing Law

These Terms are governed by the laws of the State of Illinois. Any disputes shall be resolved in the courts of Will County, Illinois.

12. Changes to These Terms

We may update these Terms of Service at any time. We will indicate the date of the latest revision at the top of this page. Continued use of the Site after changes are posted constitutes your acceptance of the updated terms.

13. Contact Us

Questions about these Terms? Get in touch: