Terms of Service

1. Agreement to Terms

By accessing or using the Uncle J's Dirty Apron BBQ website at unclebbq.com ("the Site"), you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use the Site. By placing an order through our Site you additionally confirm that you have read, understood, and accepted these Terms of Service and our Privacy Policy.

2. Online Ordering

When you place an order through our Site, you agree to the following:

• All orders are subject to availability and confirmation
• Prices are as displayed at the time of order and may change without notice
• You must provide accurate name, contact, and payment information
• Orders are final once submitted — please contact us immediately if you need to make a change
• Estimated pickup and delivery times are not guaranteed
• We reserve the right to cancel any order that we reasonably suspect to be fraudulent or placed in bad faith

3. Payment

Payments are processed securely through Stripe. By providing your payment information, you authorize us to charge the total amount shown at checkout, including applicable taxes and fees. We do not store your card number — it is handled entirely by Stripe's PCI-compliant systems. All transactions are encrypted in transit using TLS. We reserve the right to hold, cancel, or refund any payment that triggers our fraud detection systems.

4. Fraud Prevention & Security

We actively monitor orders and account activity for signs of fraud. By using this Site you agree that:

• We may collect your IP address, device information, and session data to detect and prevent fraudulent activity
• Repeated suspicious checkout attempts may result in your IP address being blocked automatically
• We may report confirmed fraud to law enforcement or payment processors
• Fraudulent orders will be cancelled and refunded at our sole discretion
• Abuse of promotional codes, discounts, or rewards through fraudulent means may result in account suspension
• We use Sentry for error and performance monitoring, session-replay diagnostics, and feedback. Monitoring may include browser and device information, page activity, and information you submit; AI monitoring may also include prompts and responses. This information is not necessarily anonymous. See our Privacy Policy for details

5. Refunds and Cancellations

Because we prepare food fresh, refunds are handled on a case-by-case basis:

• Contact us within 24 hours of your order if there is an issue
• Refunds for incorrect or missing items will be issued as store credit or to the original payment method at our discretion
• We do not offer refunds for change of mind after an order has been prepared
• Delivery refund disputes involving DoorDash must be submitted through DoorDash's support

To request a refund or report an issue, call us at (708) 613-7298 or use our contact form.

6. Delivery

Delivery orders are fulfilled by DoorDash Drive on our behalf. By selecting delivery at checkout, you agree to share your delivery address and order details with DoorDash. We are not responsible for delays or issues that occur after an order has been handed off to the delivery driver.

7. Rewards Program

Our rewards program lets you earn points on qualifying purchases. By participating, you agree that:

• Points have no cash value and cannot be transferred
• We reserve the right to modify or discontinue the rewards program at any time
• Points may expire after 12 months of account inactivity
• Abuse of the rewards program (e.g., fraudulent orders) may result in account suspension

8. SMS Marketing

By subscribing to our SMS marketing list, you agree to receive recurring automated promotional text messages from Uncle J's Dirty Apron BBQ at the mobile number you provided. Message frequency varies. Message and data rates may apply.

• Your consent to receive SMS messages is not a condition of any purchase
• You may opt out at any time by replying STOP to any message or clicking the unsubscribe link included in every text
• After opting out you will receive a single confirmation message and no further texts
• Reply HELP to any message or contact us at legal@unclebbq.com for assistance
• We do not charge for SMS messages, but your mobile carrier's standard rates apply
• SMS messages are delivered via Vonage. See their privacy policy at vonage.com for details on how message data is handled

9. User Accounts

You are responsible for maintaining the confidentiality of your account credentials. You agree to notify us immediately of any unauthorized use of your account. We reserve the right to suspend or terminate accounts that violate these terms or engage in fraudulent activity.

10. Customer Support Portal

When you contact us through our support portal or by email, you agree that:

• Messages you send — including replies made directly from your email client — are stored as part of your support ticket and are accessible to our support staff
• When you reply to a support email, your email client will include a quoted copy of the original message below a "Reply above this line" marker; only the text you type above that line is saved to your ticket
• Support conversations may be reviewed by authorized staff to resolve your issue and improve our service, including through our staff tools. Agent claims, replies, and status changes may be recorded with the acting staff member's identity for accountability
• We may use automated tools to categorize and route incoming messages
• Tickets that have been resolved may be re-opened automatically if you send a follow-up reply
• We aim to respond within one business day; response times are not guaranteed
• Our AI support helper may process your messages through an AI service and produce inaccurate answers. An AI response is not an order confirmation, a guaranteed resolution, or professional advice. Contact our staff when a response needs confirmation, and do not submit passwords or full payment-card details in a chat

11. AI Hiring Screener

Our careers portal uses an AI-powered screening interview ("Pitmaster AI") as an initial step in our hiring process. By participating in a screening interview, you agree that:

• Your responses are processed by an artificial intelligence model (HuggingFace) to evaluate fit for the position
• The AI may process behavioral signals during the conversation — such as response timing and input patterns — to help identify AI-generated or automated submissions. Our end-of-session retention commitment applies to these raw signals; screening-integrity indicators and results may be included in the hiring summary
• Any resume or background information you upload may be parsed and shared with the AI model to personalize the interview. Uploaded resume copies are currently stored for access by authorized hiring staff. Our published commitment remains not to retain resume content after the screening session ends; the October review identified cleanup work needed to meet that commitment. See the Privacy Policy's retention-review notice
• The AI's recommendation is one input among many; it does not constitute a hiring decision
• Your name, position, screening result, suggested position, screening-integrity indicators, conversation summary, and a link to an uploaded resume may be logged to an internal spreadsheet for review by our authorized hiring team
• We do not use your screening data for any purpose other than evaluating your application for the specific position you applied for
• You may be asked to complete a Cloudflare Turnstile security check before beginning the interview to verify that you are a human applicant

12. Allergens and Dietary Information

Our menu descriptions and allergen information are provided as a guide only. Our kitchen handles common allergens including gluten, dairy, nuts, soy, and shellfish. We cannot guarantee that any menu item is completely free of allergens. If you have a severe food allergy, please contact us directly before ordering.

13. Intellectual Property

All content on this Site — including text, images, logos, and the Uncle J's Dirty Apron BBQ name — is our property or used with permission. You may not reproduce, distribute, or use any content from this Site without our written consent.

14. Limitation of Liability

To the fullest extent permitted by law, Uncle J's Dirty Apron BBQ shall not be liable for any indirect, incidental, or consequential damages arising from your use of the Site or our services. Our total liability for any claim shall not exceed the amount you paid for the order in question.

15. Governing Law

These Terms are governed by the laws of the State of Illinois. Any disputes shall be resolved in the courts of Will County, Illinois.

16. Changes to These Terms

We may update these Terms of Service at any time. We will indicate the date of the latest revision at the top of this page. Continued use of the Site after changes are posted constitutes your acceptance of the updated terms. Where required by law, we will notify registered members of material changes by email.

17. Contact Us

Questions about these Terms? Get in touch: